SOUTH AFRICA – Nestle South Africa, food and drink processing conglomerate, has recalled its Kit Kat products due to the possibility that they may contain pieces of glass.
The voluntary recall covers only products with specific production codes that are on the label including: Nestle Kit Kat 2 Finger Milk 36x20g UTZ MB and Mini Bag Milk 32x200g UTZ. No other sizes and variants of KitKat products (dark chocolate and white chocolate) are affected by this recall.
“To date, we have not received any complaints or reported injuries. We are taking this action out of an abundance of caution having discovered the presence of small pieces of glass during our quality and safety checks,” the food company said in a statement.
The affected products will have a best-before date of either 30 September 2022, or 31 October 2022.
To locate the production code, consumers should look on the side panel of the package, Nestlé South Africa said.
“If you have a concern that you or one of your family might have consumed one of the affected products, please consult a medical professional who will be able to provide you with the best advice and guidance,” advised Nestle.
Consumers are encouraged to return the defective products to the respective stores and claim a refund.
They have also been advised to send a WhatsApp message or email to Nestle or reach out on social media if they are unable to locate the product code or unsure of how to return the product.
“We are currently investigating what went wrong. Having spotted the problem, we took steps immediately to fix it. We have put in place extra measures to further strengthen our quality and safety checks to make sure it does not happen again,” assured the company.
Nestle reiterated that the quality and safety of their products are their top priority and as such are working closely with the national department of health — food control directorate and will continue to co-operate with them fully on this voluntary recall.
“We understand that people will be concerned and apologize unreservedly to them,” they said.
Last month, the company’s Ghanaian subsidiary also announced the temporary removal of all IDEAL Evaporated Milk and CARNATION Tea Creamer off the shelves following orders from the Ghana Food and Drug Authority (FDA).
This was after the agency received a number of consumer complaints claiming the products had coagulated.
However, a root cause analysis confirmed the safety of the product and attributed the defect to poor heat stability of the raw material.