Nigerian QRS operator Eat ‘N’ Go partners with 9mobile to streamline operations

NIGERIA – Demonstrating its readiness and commitment to the Nigerian market, QSR operator and master franchise of Domino Pizza fast food chain, Eat N Go, has unveiled its new Customer Contact Center in partnership with telecom service provider, 9mobile.

The partnership is aimed to increase customer satisfaction and provide quick service delivery to individuals, retail offices, and customers contact centres and assist customers with any concerns they may have.

Speaking at the launching ceremony, the Group Chief Executive Officer of Eat’N’Go Africa, Mr Patrick McMichael said, “As an organization, Eat’N’Go is committed to always being at the forefront of customer satisfaction and by adapting to innovative ways we will keep improving on our service delivery which the call centre avails us.”

“The partnership with 9mobile will revolutionise the food delivery service in Nigeria, providing us more opportunities to be easily accessible to our customers and providing more channels of communication to our customers while employing technology to improve service delivery.”

Also speaking at the launch, CEO of 9mobile, Juergen Peschel expressed optimism with the new partnership saying, “Eat’N’Go Africa is one of our key Enterprise customers and we are truly delighted to be part of this innovative approach to excellent customer service delivery as it aligns with our brand attributes which are encapsulated in three key ways, Quality of Service, Innovation and Customer Experience.”

He affirmed that the collaboration shows the extent to which technology can be deployed to ease the way business is done while noting that, “As an innovative company, we are pleased to provide our support to your organization as a lot of what we will be doing will ride on quality telecom technology that will help you scale. So, we are happy to have you as our partners.”

The Call Centre service is currently active in all Domino’s branches in Lagos state, with plans underway to activate this in other locations in Nigeria and will provide multi-lingual services.

Also, this technological innovation serves as a contributor to the growth of the Nigerian economy with the creation of more job opportunities across the country for Nigerians.

Eat’N’Go Limited has positioned itself as a leading food franchisee in the Nigerian Quick Service Restaurant (QSR) sector with service par excellence and a commitment to continuous innovations that will provide the best of experiences.

The company seeks to expand its operations to hit 250 stores in the country next year, an addition to its outlet base of 190 stores including Cold Stone Creamery, and Pinkberry Gourmet Frozen Yoghurt brands.

Other than expanding its presence in the home market, Eat’N’Go has also been opening new outlets in its newest market Kenya.

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