NAMIBIA – In a first for the Namibian petroleum industry, Engen has brought retail convenience to the fingertips of their customers by introducing a ground-breaking new mobile app.
Available for download from Google Play, the Apple App Store and the Hauwei App Gallery, the Engen App enables customers to order groceries and take outs from Engen’s convenience stores at the click of button, for either delivery or pick up between 8am and 8pm.
“We deliver your order or bring it to your car for collection”, says Christian Li, Engen’s Managing Director in Namibia.
With Covid-19 hygiene protocols still front and centre, the Engen App conveniently offers motorists a safe and contactless way to pay for their fuel and convenience store purchasers.
“We are extremely excited to launch our new user-friendly Engen App, which offers 24-hour access to all our products and services via a secure cashless payment mechanism.,” added Li.
The Engen App boasts exciting rewards and gamification features, including instant Win & Spin and Scratch & Win games; Smiles$ loyalty points, and digital vouchers.
“Our customers can receive loyalties and rewards with every purchase, as well as a cashback option which can be used in exchange for goods, services and payments,” says Li.
Cashless payments can be made by either using points accumulated or via a linked credit or debit card.
“The loyalty feature allows our valued customers to collect digital loyalty badges through the Engen App.
“You can also send a gift voucher via the Engen App to other users as well as to people who are not on the App via a specified cell phone number which is sent via SMS,” explains Li.
Players in the petroleum industry have recently heightened their focus on the food and retail sector, increasingly fostering partnership and launch new offerings.
Mid this year, multinational oil and gas company, bp, has broken the record of becoming the first petroleum company in South Africa to be granted a liquor licence.
The company collaborated with one of its convenience partners, Pick n Pay, to offer a new product dubbed wine-to-go.
With this, South Africans can pop in at Pick n Pay Express located at the petroleum station and grab a bottle.
It forms part of bp’s efforts of redefining convenience strategy, aimed to deliver a superior customer experience, whether in-store or virtually.
bpSA provides a unique convenience offering through Pick n Pay Express, bp Express and Wild Bean Café. Further, they have partnered with Mr D to offer home delivery.