Starbucks appoints Nordstrom’s Cathy Smith as CFO amid leadership shake-up
USA – Starbucks has named Nordstrom executive Cathy Smith as its new Chief Financial Officer, effective April 2025.
She will replace Rachel Ruggeri, who is stepping down but will assist with the transition.
Smith, a seasoned finance executive, brings extensive experience in the retail sector. She has served as CFO at Nordstrom since 2023 and previously held similar roles at major U.S. retailers, including Target and Walmart.
Starbucks CEO Brian Niccol expressed confidence in her leadership, highlighting her expertise in retail, global operations, and business transformation.
“Cathy brings incredible knowledge and extensive experience in retail, global operations, and turnaround success. I’m excited to partner with her as we continue our work on the Back to Starbucks plan,” Niccol said.
Ruggeri, who has been with Starbucks since 2001, held various senior financial positions before becoming CFO in 2021. She briefly served as interim CEO before Niccol joined the company in September 2024.
Niccol praised her contributions, noting her steady leadership during challenging times and her commitment to Starbucks’ mission and values.
Smith’s appointment comes amid a broader leadership transition at Starbucks as Niccol seeks to revitalize the company’s growth. Several top executives have exited since he took over, including North America CEO Michael Conway, Chief Sustainability Officer Michael Kobori, and North America President Sarah Trilling.
Additionally, Lead Independent Director Mellody Hobson and Starbucks China Chairwoman Belinda Wong have announced their retirements.
New CEO for Starbucks Japan
In Japan, Starbucks has also named a new CEO. Hisae Morii, currently the company’s Chief Retail and Marketing Officer, will take over as CEO of Starbucks Japan on April 1, 2025, becoming the first woman to lead its licensed business in the country.
Morii joined Starbucks Japan in 2018 after holding senior marketing roles at Unilever, including Vice President of Marketing for its Thai business and Marketing Director of its Japan division.
Starbucks’ leadership changes come as the company focuses on improving efficiency and boosting customer experience.
In its Q1 earnings report, the coffee chain announced plans to streamline operations by laying off approximately 1,100 corporate employees and simplifying its menu by removing complex and unpopular drinks.
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