Retail sector adopts technology to improve customer experience amid a pandemic – Euromonitor

GLOBAL – The unique challenges brought by the pandemic forced many players in the retail sector to adopt technology to help them enhance customer experience.   This is according to a recently released report titled “Using Retail Tech Innovation to Enhance the Customer Experience”.  The report released by global market research company Euromonitor International and the National Retail Federation (NRF) notes that approximately 58% of retail professionals say the pandemic accelerated new technology-related product launches at their company.   “The pandemic has drastically accelerated the implementation of new technology for many retailers,” said…

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In 2021, consumers expect companies to protect health and interest of society, planet – Euromonitor

GLOBAL – Protecting the health and interest of society and the planet is the new expectation that consumers have for companies in order to build back a better world post covid-19, according to a recently released report on Top 10 global consumer trends for 2021 by Euromonitor International. The global market research company notes that in the new age, consumers demand that companies care beyond revenue, and they no longer perceive businesses as profit-driven entities. As a result, more is required of them than just meeting demand for products, and…

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