AUSTRALIA – Global integrated food processing and packaging solutions provider, tna solutions Pty Ltd, has appointed Tom McPhee to a newly-created position of Group Technical Support Manager.

He will be based in its Dallas, US office and his roles include coordinating and developing tna’s growing global technical support teams, including the company’s expansive after-market service division.

tna said the appointment reinforces its commitment to customer service excellence and that Tom will ensure that tna’s customers benefit from a fully integrated, process-driven service approach, a highly skilled technical support team and a resolution-focused customer support structure.

“Our technical support teams have grown significantly over the last few years as we’ve expanded our product portfolio,” comments Alf Taylor, CEO at tna.

“We now offer more solutions to more industries than ever before, including start-to-finish solutions for snacks, French fries and confectionery.

We therefore needed to make sure we not only deliver the technology, but also have the highly skilled service personnel that ensures our customers get the most out of the cutting-edge equipment solutions we provide.

Tom was the ideal candidate for this role. He not only has a proven track record in coordinating and developing global technical support teams, but also has a real passion for customer service, making him the perfect fit for our own business culture.”

Tom has a degree in electrical engineering and holds a 20-year career developed from technical support roles in the UK, Asia and Middle East and through management positions in the UK and US.

According to the company, his contribution in helping businesses improve customer satisfaction through the implementation of more effective technical service practices will be vital in helping tna exceed customer expectations.

Tom also worked for TAP Biosystems and inspection equipment manufacturer Mettler Toledo.

“I look forward to build on that reputation by helping our service and after-market teams improve service efficiencies through process-driven technology.

This also includes the implementation of new customer-focused processes and services that will speed up our response time, add extra value to our turnkey system solutions and ensure that we continue to deliver a best-in-class customer experience,” said Tom.