AUSTRALIA – Food processing and packaging solutions provider, tna, has appointed Raj Singh as the new Group Aftermarket & Services Manager to bolster the company’s aftermarket experience for its global customer base.
With over 20 years of experience in managing global customer service and operations networks, tna said that Raj brings a successful combination of business acumen, process knowledge and system implementation know-how to the company.
As the Group Aftermarket & Services Manager, Raj will be responsible for the organisation’s aftermarket customer services globally and will focus on further boosting standards in customer care.
This will include troubleshooting technical issues and providing solution upgrades that facilitate advances in productivity and up-time through such programmes as my-tna 360° customer care programme.
“Raj’s experience is a perfect fit with our strategy to continually drive the quality of our aftermarket services and we are looking forward to build on this commitment to our customers with innovative and reliable technical support,” Alf Taylor, tna Managing Director & CEO said.
“Our customers rely on their equipment to be operating at maximum efficiency with minimum downtime and our 360-customer care programme supports these requirements through new product updates, dedicated support and breakthrough technical innovation.”
Raj’s previous aftermarket leadership experience spans the food and healthcare industry as well as sevral other roles in customer service management & service product management, service delivery & administration, supply chain management & quality control, throughout Australia, New Zealand and South East Asia.
“I’ve always believed that our customers’ success is part of tna’s success, which is why I’m very excited to be involved with the transformation of tna’s innovative technical and service support offering,” Singh says.
“Through a programme of structured and customised services, my mission is to enhance our customers’ equipment uptime, overall efficiency and productivity.
“Backed by my experience in engineering and business, I’m looking forward to working with the tna team and our global network of customers to deliver best-in-class service and support.”
tna recently opened a new office and training facility in Dubai, United Arab Emirates, expanding its services in the Middle East.
The new Middle East hub serves food manufacturers in the region with integrated processing and packaging solutions to meet their everyday applications in food.
In the last tow years the food processing and packaging equipment solutions provider has also expanded its production capacity in Australia and opened a new food processing hub in Netherlands, expanding its Dutch manufacturing footprint.